Shipping policy
Bella Rosa MTL — Delivery and Pickup Policy
Effective October 13, 2026. Bella Rosa MTL is operated by 9566-5931 Quebec Inc. This policy applies to delivery and pickup orders placed directly with us online, in store, by telephone or by email.
Delivery areas
We arrange local flower delivery from 5979 Rue Hochelaga, Montréal, QC H1N 1X3, to Montréal, Laval, the South Shore and the surrounding areas listed on our delivery page. Availability for the recipient’s complete address is confirmed through the delivery calendar, checkout or the store.
You may order from outside Canada for a recipient in our local service area. We do not ship flowers internationally.
Delivery windows and same-day cutoffs
All times are Montréal local time.
- Monday–Friday: 9–11 a.m.; 11 a.m.–1 p.m.; 1–3 p.m.; 3–5 p.m.; 5–7 p.m.; 7–9 p.m.
- Saturday–Sunday: 10 a.m.–noon; noon–2 p.m.; 2–4 p.m.; 4–6 p.m.
Orders close one hour before the selected window begins. The final scheduled same-day cutoff is 6 p.m. on weekdays and 3 p.m. on weekends. Choose from the dates and windows actually available when ordering. Holiday availability is shown in the calendar or confirmed by the store. Special flower orders and complex custom designs may require a separately agreed preparation schedule.
A two-hour delivery window is the selected arrival period. It is not a promise of delivery within two hours of placing your order.
Delivery fees
Delivery fees depend on distance and the delivery provider’s quote. They currently generally range from $8 to $18 CAD, plus taxes. The exact fee is disclosed before you pay.
Delivery providers may change their rates without advance notice. Bella Rosa MTL does not mark up or profit from delivery fees: the delivery fee is exactly the amount quoted to us by the provider for that delivery, with applicable taxes shown separately.
A later provider rate change does not automatically increase the delivery fee of an existing order. Any customer-requested rebooking or new delivery is quoted separately.
Delivery providers and tracking
Deliveries are carried out by third-party delivery providers, including Uber drivers. When the order is on the way, the purchaser receives an email with a tracking link. A recipient telephone number provided at checkout enables delivery progress messages.
Notifications may reveal a surprise gift. Contact the store before ordering if you would like help coordinating a surprise delivery.
On-demand delivery
Contact the store to check the availability of ready-to-go bouquets from our Fleurs To Go fridge and to arrange on-demand delivery.
Uber Eats, DoorDash and Skip may also offer on-demand delivery from our store. Product availability, delivery availability, fees and ordering conditions are shown on the platform you choose.
Complete delivery information
Please provide the correct, complete recipient address, including the apartment or unit number, access instructions, a working contact number and any relevant delivery instructions. Choose a window when someone will be available to receive the order. Contact us promptly if any information needs correction.
If nobody answers
The driver attempts to contact the recipient. If nobody answers, the order may be left at the door. If necessary information such as an apartment number or access details is missing, it may be left in the lobby or at the building entrance.
We cannot promise that the driver will wait, obtain a signature or return the order to the store. Please arrange for someone to receive the order and bring it indoors promptly, especially in extreme heat, cold, rain or snow.
We assess delivery problems using the instructions provided, attempted contact, drop-off evidence and the circumstances. Our voluntary policy does not cover damage caused solely by customer-controlled transport, storage or care after proper receipt.
Changing the delivery time or address
If your order has been prepared but is not yet out for delivery, we can reschedule the delivery time or location, provided the new date or window is available and the address is within our delivery zone. Any difference in delivery fees is quoted before you agree.
After a driver has been assigned but before pickup, a change may require cancellation and rebooking. An actual courier cancellation fee, determined by the provider, may apply up to the original delivery fee paid. A new delivery fee may also apply.
The delivery address cannot be changed after the driver has picked up the order.
Unsuccessful delivery and redelivery
If an unsuccessful delivery caused by incorrect or incomplete customer information results in a return to the store, a return fee may apply up to the original delivery fee paid. A new delivery fee applies if another delivery is requested. We do not charge these fees to correct our own delivery error.
Delays and disruptions
We work to deliver within your selected window. Weather, traffic, road closures, system malfunctions and other unforeseen situations may cause delays. We may need to delay delivery, discuss a new delivery time or cancel the delivery. We contact you when we learn of a material disruption to discuss the available arrangements.
A voluntary refund of the delivery fee is assessed case by case. If the order cannot be fulfilled, we will arrange an appropriate resolution.
Funeral, wedding and time-sensitive orders
If arrival before a particular time is essential, discuss it with the store before purchasing. For funeral deliveries, provide the deceased’s name, the funeral home’s complete address, and the date and time of the service. For weddings or events, provide the location, date, required arrival time and a reliable contact. Setup is included only when expressly agreed.
Pickup orders
We contact you when your order is ready for pickup. The entire order, including all products, is held for a maximum of 24 hours from that notification. Collect your order during store opening hours or contact us promptly if there is a problem.
If the deadline falls while the store is closed, you may collect the order when the store next opens. We will not dispose of it before that collection opportunity.
After the holding period and collection opportunity, uncollected items may be disposed of. Our voluntary policy does not provide store credit or a remake for an order not collected within this period.
Please inspect your order before leaving the store and follow the appropriate transport, storage and care instructions. Contact us if a store error prevents collection.
Reporting a delivery problem
Contact us promptly if an order arrives damaged, is incorrect or incomplete, or has not been received. Where possible, report the problem within 24 hours and provide the order details and photos. Our Return Policy explains product remedies.
Applicable consumer rights
This policy is subject to Québec law and applicable federal Canadian law. Mandatory consumer rights, legal warranties and liability that cannot be excluded take priority over any conflicting delivery fee, pickup or remedy provision. The request to report a problem within 24 hours does not shorten those rights.
Contact Bella Rosa MTL
9566-5931 Quebec Inc, operating as Bella Rosa MTL
5979 Rue Hochelaga, Montréal, QC H1N 1X3
Telephone: (514) 862-5989
Email: bellarosa.mtl@gmail.com