Privacy policy

Privacy Policy

Effective October 13, 2026.

Who is responsible

9566-5931 Quebec Inc, operating as Bella Rosa MTL, operates bellarosamtl.com and our store at 5979 Rue Hochelaga, Montréal, QC H1N 1X3, Canada.

Person responsible for the protection of personal information: the person exercising the highest authority within 9566-5931 Quebec Inc. Privacy contact: bellarosa.mtl@gmail.com. Store contact: (514) 862-5989; bellarosa.mtl@gmail.com.

This policy explains how we handle information about purchasers, gift recipients and people who contact us. It informs you of our practices; it does not replace consent where consent is required.

Information and purposes

We collect the information needed to take and prepare orders, process payments, arrange delivery or pickup, answer requests and resolve order problems. Depending on the service, this includes names, contact details, billing and delivery addresses, order details, delivery instructions, gift-card messages, payment confirmations and customer-service communications. Photos supplied for a custom design or an order problem are used to handle that request.

Checkout payment information is processed through the payment provider used for your transaction. Please do not send card details or other sensitive information by email or in a greeting-card message.

Our website may also collect technical information, such as device/browser information, IP address, browsing events and cookie preferences. We use Google Analytics/Ads, Meta/Facebook Pixel and Microsoft advertising integrations, as well as email newsletters, promotional text messages and abandoned-cart messages. Promotional use of customer-supplied photographs follows the permission rules below. Analytics helps assess visits and store performance; advertising tools may measure campaigns and support audience-based advertising.

Gift recipients and delivery

When ordering for someone else, give only the recipient information needed for delivery and ensure you are authorized to provide it. Avoid unnecessary sensitive details in gift messages or delivery notes. A recipient's contact information is used to fulfil the gift order; it is not automatically treated as permission for marketing.

For website deliveries, we provide necessary delivery information to our third-party delivery coordination and courier providers, including Uber where used. This may include the recipient's name, address, contact number and access instructions. The purchaser may receive email tracking, and a recipient number provided at checkout enables delivery notifications. Delivery tracking is separate from promotional messaging.

Orders placed directly through Uber Eats, DoorDash or Skip are also subject to those platforms' own privacy notices. This does not remove our responsibilities for information we receive and handle.

Service providers and other disclosures

Shopify hosts our online store. We also use payment, delivery and customer-service providers to support requested services. Our store uses Facebook & Instagram, Google & YouTube and Microsoft Channel integrations for analytics and advertising. Shopify Network Intelligence is enabled and uses customer data with other Shopify data to support products, advertising targeting and personalization, as described in Shopify’s applicable terms. We use messaging and email tools to handle customer communications and permitted marketing. Access is limited to people and providers who need information for an authorized purpose. Other disclosures may occur where required or permitted by law, including properly safeguarded business transactions.

Some providers may process information outside Québec or Canada. Shopify currently lists the United States as the customer-data hosting location. Such processing does not transfer away Bella Rosa's responsibility under applicable law.

Cookies and marketing choices

Cookies may support the cart, checkout, account access and preferences. Optional analytics or advertising functions must be described and managed according to applicable consent requirements. Use the cookie controls to choose your optional analytics and advertising preferences. These choices are separate from marketing-message subscriptions. The Shopify cookie banner is enabled for all configured visitor regions and is available in English and French. Visitors can accept, decline or manage preferences, and reopen the controls using the storefront cookie-preferences link.

Promotional emails or texts are sent only where we have the consent or other authority required by applicable law. They identify the sender and include an unsubscribe method. You can withdraw marketing permission; necessary order communications may continue. Newsletters, SMS campaigns and promotional abandoned-cart messages follow these requirements. Customer photos are used for public promotion only with a separate, appropriate permission; sending a photo for an order or complaint does not by itself authorize publication.

Photographs of our work

We may photograph orders we create, including custom bouquets and arrangements. We reserve the right to use our own photographs of these products to showcase our work and promote Bella Rosa MTL and Fleurs To Go on social media, our websites, delivery-platform listings, advertisements, printed materials and other marketing channels, subject to applicable law and any separate written agreement.

Purchasing or commissioning an arrangement does not by itself give the customer exclusive rights to photographs we create of our work. Our marketing photographs show only the product. We do not display people, customer or recipient names, addresses, personal card messages, order numbers or other private or identifying information. We exclude, remove or obscure these details before publication. Photos supplied by a customer are not covered by this reservation and require appropriate permission before promotional use.

Retention, safeguards and rights

We keep information only for the purposes described and applicable recordkeeping obligations, then delete it or anonymize it as permitted by law. We apply appropriate safeguards and restrict access. No online service can promise absolute security. Contact our privacy officer if you suspect misuse of information connected with our store.

Subject to applicable law, you may request access or correction, withdraw consent, and request a portable copy of eligible computerized information. Some information must be kept for legal reasons; withdrawal may prevent a service that needs that information. We may verify identity proportionately. Access and correction requests receive a response within the applicable legal period, including 30 days where Québec law requires it.

Contact the privacy officer with questions or complaints. You may also contact the Commission d'accès à l'information du Québec or another competent privacy authority. We update this policy when practices change and take any legally required steps to inform you or obtain consent.