Frequently Asked Questions — Bella Rosa MTL

Bella Rosa MTL began in 2019 as a family-owned online floral studio. Our family continues to operate the business, with exceptional customer service and customer satisfaction at the heart of everything we do.

All our roses come from Ecuador, including our preserved roses. We select premium fresh roses from chosen farms and receive shipments through direct import several times a week.

Yes. We buy seasonal flowers from growers in Québec, Ontario and Prince Edward Island. Our Canadian seasonal selection includes tulips, sunflowers, peonies, gerberas and lilies, depending on the season and availability.

Buying in volume helps us obtain better prices, while frequent sales keep our flower inventory moving. Delivery and greeting cards are charged separately, so you can choose the extras you need. This lets us focus on fresh flowers, quality and value.

Our fresh rose stems start at 50 cm and range up to 70 cm. Selected varieties include Red Explorer, Red Freedom, Pink Mondial, Cream Mondial, Yellow Cancun and Hot Pink Floyd. The selection depends on current availability; contact the store if you want a specific variety or stem length.

Fresh roses may last approximately 5 to 10 days, depending on their care and surroundings. Fresh water, vase size, stem length, room temperature and exposure to sunlight can all affect vase life. This range is an estimate, not a guarantee.

We hand-select the flowers used in every bouquet and arrangement. For delivery orders, we prepare your flowers fresh shortly before your chosen delivery window.

We aim to provide the flowers shown in the design you order. Substitutions are very rare. If a replacement is necessary, we contact you to confirm the changes.

Yes. Visit us to choose your flowers and colours in person, or contact us by phone or email and share an inspiration photo. There is no minimum purchase for a custom bouquet; pricing is based on the stems selected. For the best value, consider one of our existing bouquet designs.

Yes, when the flowers you want are in stock and a delivery window is available. Complex designs may require additional preparation time. If your flowers are not in stock or need to be specially ordered, contact us to arrange availability and timing before ordering.

With proper care, our preserved roses may last approximately 2 to 5 years. Keep them indoors, away from direct sunlight and dust. Do not water them, and avoid touching the petals. If dusting is needed, do so gently. Leave the roses in their original box or glass dome; do not remove or stack them. Their lifespan depends on care and conditions and is not guaranteed.

Yes. Our preserved roses are real roses grown in Ecuador. They are preserved roses, rather than artificial replicas.

Yes. Each product offers an optional greeting card for an additional $2 CAD. Our team will handwrite your message. Please keep it to 25 words or fewer.

We offer flower delivery from our Montréal store to the following selected areas. Contact the store to confirm delivery arrangements for your exact address.

• Mercier–Hochelaga-Maisonneuve
• Ville-Marie / Downtown / Centre-ville
• Rosemont–La Petite-Patrie
• Le Plateau-Mont-Royal
• Saint-Léonard
• Anjou
• Montréal-Est
• Villeray–Saint-Michel–Parc-Extension
• Laval
• Longueuil
• Saint-Lambert
• Boucherville
• Brossard
• Saint-Hubert
• Pierrefonds-Roxboro
• Dorval
• Dollard-des-Ormeaux
• Charlemagne
• Terrebonne
• Repentigny
• Ahuntsic-Cartierville
• Montréal-Nord
• Saint-Laurent
• Outremont
• Côte-des-Neiges–Notre-Dame-de-Grâce
• Le Sud-Ouest
• Verdun
• LaSalle
• Lachine
• Rivière-des-Prairies–Pointe-aux-Trembles
• Westmount
• Mont-Royal
• Hampstead
• Côte-Saint-Luc
• Montréal-Ouest

Delivery fees range from $8 to $18 CAD, plus tax, depending on the delivery distance. These fees also apply to on-demand delivery arranged directly with the store. For app orders, check the fees in your chosen app.

Yes. We offer flower delivery to Laval and the South Shore using the same weekday and weekend delivery windows and one-hour order cutoffs. Contact the store to confirm delivery availability for your recipient’s address.

Monday to Friday: 9–11 a.m., 11 a.m.–1 p.m., 1–3 p.m., 3–5 p.m., 5–7 p.m. and 7–9 p.m. Saturday and Sunday: 10 a.m.–noon, noon–2 p.m., 2–4 p.m. and 4–6 p.m. Orders close one hour before each window starts. Choose from the available windows in the delivery calendar. All times are Montréal local time.

Contact the store to check whether a ready-to-go bouquet from our Fleurs To Go fridge is available for on-demand delivery. We will confirm availability and delivery arrangements with you.

Yes. Bella Rosa MTL also offers on-demand delivery through Uber Eats, DoorDash and Skip. Check your chosen app for the flowers available, delivery eligibility, fees and estimated arrival time.

Unless you provide special instructions, the order is left at the door if no one is home. Please give us the complete, correct address, including the apartment number and any access instructions, and choose a delivery window when someone can receive the flowers.

When your order is on its way, you will receive an email with a tracking link. You can follow the driver live and contact the driver through the tracking service. If you provide the recipient’s phone number, they will also receive text updates about the delivery.

If you do not want the recipient to receive delivery text updates, you may omit their phone number at checkout. Providing their number generally helps the delivery go smoothly, so please plan for someone to be available to receive the flowers.

Contact the store as soon as possible, preferably before your order is assigned to a driver. If a driver is already assigned but has not picked up the order, we can cancel and rebook the driver for the corrected address; a new delivery fee may apply. The address cannot be changed after the driver has picked up the order. If a courier cancellation is required after driver assignment but before pickup, the courier provider determines the fee, which may be up to the delivery fee you originally paid.

Contact the store as soon as possible, within 24 hours of delivery, and provide photos of the problem. If the problem is our fault or a courier mistake, you may choose a replacement and redelivery or a full refund of the entire order, including all fees and tips. This includes a driver delivering the wrong bouquet or delivering to the wrong address through driver error.

Yes. Please provide that instruction with your order. If no one can accept the delivery, the flowers will be returned to the store. A return fee may apply, up to the amount of the original delivery fee. If you request another delivery, a new delivery fee will be charged.

It starts when the flowers are delivered. Please contact the store as soon as you notice an issue.

Contact the store to confirm whether preparation has started before requesting a cancellation. Ordinary orders can be changed, cancelled or rescheduled before preparation begins. Orders involving flowers purchased specifically for you cannot be cancelled. A custom bouquet made with in-stock flowers is not automatically a special flower order. If a driver has already been assigned, a courier cancellation fee may apply, up to the delivery fee originally paid; the courier provider determines the amount.

Yes. We receive international orders daily, including from France, Germany and the United States. You can order online using a foreign billing address and phone number, and we accept all major international credit cards. Payments are charged in Canadian dollars. We prepare your bouquet locally at Bella Rosa MTL. Same-day delivery is available for eligible orders placed before the cutoff for an available delivery window, using Montréal local time. Please provide the recipient’s complete delivery address.

Yes. Same-day delivery to local funeral homes is available, subject to flower availability, delivery coverage and the cutoff for an available delivery window. Please provide the funeral home’s exact name and address, the name of the deceased, and the date and time of the visitation or service. Contact the store if the flowers need to arrive before a specific time so we can confirm the arrangements before you order.